Warranty
At Crytale, we stand behind the quality of our jewelry. Every piece comes with a two-year warranty so you can wear and enjoy your jewelry with complete confidence and peace of mind.
What the Warranty Covers
Our warranty protects against any defects in materials and craftsmanship.
It does not cover:
- Accidental or physical damage
- Normal wear and tear, including scratches, bent rings, and broken chains
- Lost stones or missing components
- Damage caused by water, perfume, cosmetics, sweat, or chemical exposure
- Improper storage or misuse
- Repairs or alterations done by third-party jewelers
- Natural imperfections in gemstones
To keep your jewelry in beautiful condition, we recommend following our included care guide.
How to File a Warranty Claim
To start a warranty claim, simply contact our customer service team with your order number. We will assist you promptly and guide you through the entire process.

